Addiction prevention levels
Circus keeps you informed about your gaming activity
Circus is a 100% legal and responsible provider of online casino games and sports betting, holding a license from the Kansspelautoriteit (Dutch Gaming Authority) to offer online gaming in the Netherlands.
To prevent the development of potentially problematic gaming behavior and to avoid any adverse effects on your daily life, Circus offers various support mechanisms:
- Test your player profile, review your spending, or take a break using our responsible gaming tools.
- Exclude yourself or others from our platform via the following website or the Kansspelautoriteit's exclusion form for the Central Register of Gambling (CRUKS).
- Prevent addiction and find help with our list of useful resources for gambling addiction support.
At Circus, we use a proactive detection system to identify any changes in your gambling behavior. If your habits change, the system automatically detects it and assigns a risk score.
Has your risk score changed?
In this case, our team will take action to make you aware that your gaming activity has increased. You will receive an automatic email based on your recent activity, and our team will reach out to see if you need assistance.
The various risk levels are as follows:
At this stage, the system considers your activity to be low-risk, and you can continue playing as you have been.
You will receive an automatic email emphasizing the importance of playing responsibly and using the moderation tools.
Your gambling activity involves some risks. You will receive an automatic email regarding our Responsible Gaming policy, and we strongly encourage you to use our moderation tools to help manage your activity.
Your gambling activity is becoming riskier. At this stage, it’s important to start moderating your activity. You will be referred to our moderation tools, specifically those that are directly linked to your behavior. For example, if our system detects that you are depositing more than usual, we will review your deposit limits with you and may recommend lowering them to help maintain a healthier balance. Our team will contact you directly to discuss this.
If our system identifies that the measures we’ve put in place aren’t effective and your behavior becomes riskier, we may decide to temporarily or permanently close your account. Additionally, we may refer your account to the Kansspelautoriteit to register you in CRUKS (Centraal Register Uitsluiting Kansspelen).
Your gambling activity is considered risky. At this stage, we will contact you by phone to discuss how you feel about your activity on our platform and whether you think it’s having a negative impact on your daily life. We will also suggest moderation tools that may be most suitable for your situation.
If we notice that you haven’t followed our advice within 7 days, we will reach out to you again.
If there is no improvement, we may decide to temporarily or permanently close your account. Additionally, we may refer your account to the Kansspelautoriteit to register you in CRUKS (Centraal Register Uitsluiting Kansspelen).
At this stage, we consider your gambling activity to be very risky. Gambling could become a significant issue for your financial, social, and psychological well-being. To address this, we will contact you by phone to discuss possible measures we can take together. Our system will closely monitor your activity and make adjustments to your limits if necessary.
During this conversation, we will work with you to determine what a responsible limit would be. If we don’t see any improvement in the days following our discussion, we may decide to temporarily or permanently close your account. Additionally, we may refer your account to the Kansspelautoriteit to register you in CRUKS (Centraal Register Uitsluiting Kansspelen).
We will also provide you with information on various support centers that can assist you, if needed.
This helps you stay informed about your player profile and enables you to take action whenever necessary.
If you have any further questions after reviewing the pages above, please feel free to reach out to our customer care.