Circus is a 100% legal and responsible provider of online casino games and sports betting that has a license from the Kansspelautoriteit (Dutch Gaming Authority) for providing online games in the Netherlands.
To prevent you from developing potentially problematic gaming behavior and experiencing the adverse consequences of this in your daily life, Circus offers you various help mechanisms:
At Circus, we have a proactive detection system that detects any deviance from your usual gambling behavior. When you change your habits, the system detects it automatically and gives a risk score.
Has your risk score changed? Then our team will do everything in its power to make you aware that your gaming activity has increased. You’ll receive an automatic email based on your activity. Our team will also contact you to see if you need help.
The different risk levels are the following:
At this stage, the system considers your activity to not be at risk, you can continue to play as you already are.
You will receive an automatic email stressing the importance of playing responsibly and using the moderation tools.
Your gambling activity involves risks. You will again receive an automatic email about our Responsible Gaming policy, and we strongly advise you to use our moderation tools.
Your gambling activity is getting riskier. It’s important that you start moderating your activity at this point. You will be referred to our moderation tools and more specifically to the ones that are directly linked to your activity. For example, if our system notices that you tend to deposit more than you usually do, we will assess your deposit limits with you and consider lowering them for more peaceful activity. Our team will directly reach out to you to do this
If our system notices that what we put in place is not working and that your activity involves more at-risk behavior, we can decide to close your account temporarily or permanently, or refer your account to the Kansspelautoriteit to register you in CRUKS.
Your gambling activity is risky. At this stage, we will contact you by phone to discuss how you feel about your activity on our platform and if you think it has a negative impact on your daily life. We will also refer to the moderation tools that best suit your activity. If we notice that after 7 days, you haven’t followed our advice, we will reach out to you again.
At a certain point, we can also decide to close your account temporarily or permanently if we don’t notice any improvement. We can also refer your account to the Kansspelautoriteit to register you in CRUKS.
At this stage, we consider your gambling activity as very risky. Gambling can become a real problem for your financial, social, and psychological well-being. To prevent that, we will contact you by phone and discuss what can be put in place together. Our system will then keep a close eye on your activity and monitor it. If necessary, we will change your limits. In a conversation with you as a player, we will also determine what a responsible limit is together. At a certain point, we can also decide to close your account temporarily or permanently if we don’t notice any improvement in the days following our discussion. We can also refer your account to the Kansspelautoriteit to register you in CRUKS.
In addition, we will refer you to the various help centers that are available to you if necessary.
If you have any further questions after reading the above pages, please do not hesitate to contact our customer service.