Frequently asked questions

Yes. Without a Circus account, you won't be able to play our games or place a bet.

When you create an account at Circus, you can play in demo mode or with real money, just like in an actual gaming hall or casino. You can then deposit money into your account using various secure online payment methods and withdraw your winnings to your bank account. To register on this online gaming and sports betting website, you just need to click the button ‘create account’ and fill in the form. Remember that you must be 18 years old or older to create your account.

You'll find all the information you need to create your account on the page Registration and account.

No. Registration on our platform is completely free. Once registered, you can make a first deposit to start playing casino games or betting on your favorite sports.

No. Circus.nl is only accessible to players who live in the Netherlands.

Unfortunately, it is not possible to create an account from other countries. You must currently be a resident of the Netherlands.

Yes. The verification of your account is a legal obligation imposed by the Gaming Autority (KSA) in the Netherlands. When you register, you are asked to enter your personal details truthfully. This information is then verified by our team members.

Without a verified account, you will not be able to play or bet with us.

In order to play on this online gaming website, you must abide by the conditions imposed by the legislation in force. In the Netherlands, you need to be at least 18 years old to get access to the Sports section and Casino section.

If you have not received a verification email, it may have ended up in your spam folder.

Didn't receive an email at all? Don't worry, contact our customer service, and they will send you the link to confirm your account.

You don’t want to get our emails and communications anymore? We’re sad, but we understand. To unsubscribe from the mailing list, go to your account settings or contact our customer service. However, when you turn this off, you run the risk of missing out on fun promotions and events.

We’re sorry to see you go! Didn’t you find what you were looking for? We would like you to know that we do our best to offer you the best gaming and betting experience to meet your expectations.

Of course, it is possible to close your account in your account settings, but unfortunately you cannot delete your data. This is due to the fact that players who close their account can no longer be given the opportunity to create a new account, but also because otherwise we can no longer meet other legal requirements. If you want to know what the possibilities are, please contact our customer service.

Do you want to leave because you are afraid of developing a gambling addiction? Remember there are several tools that allow you to control your activities, such as a time limit, a deposit limit, or a balance limit. If you want to be denied access to physical casinos, gaming halls and online casinos, you can have yourself included in the Central Register for the Exclusion of Games of Chance (CRUKS).

Personal data is filled in truthfully during registration, which means that this cannot simply be changed. If you have moved, or received a new phone number or bank account number, please contact our customer service, they can help you change already verified personal data.

It is possible that a piece of evidence will be requested. This is the only way we can update and verify your data.

It is only permitted to pay from or to an account number that is in your possession. This means that this cannot simply be changed. If your account number has changed, please contact our customer service and let them know.

Please also send proof of your new account number on which your name, address and IBAN are clearly visible for verification. Please note that this document must not be older than 3 months.

What a pity that you have forgotten your login details. Don't worry! You can use your email address (where you created your account) to request a new password. Go to login and press the option "forgot password". You will receive a recovery link from us in your email to be able to set a new password. This usually only takes a few minutes.

If you do not receive this email, check your spam folder or contact our customer service.

If you have forgotten your email address, please contact customer service. The identification procedure must be completed to verify your identity. Our customer service representative will help restore your email.

If you can no longer log in to your Circus account, there are several possible reasons. For more information, please contact our customer service. They will be able to explain to you exactly what it takes to reopen your account.

It is best to contact our customer service. They can check for you whether the account can be reopened without any problems.

There are several possible reasons why your account is closed. We may therefore need to give you a cool-off period of 7 days before your account can be reopened. If you have requested an exclusion, you will have to wait for that period. Our customer service representative can tell you how long your account will remain closed for.

If you think your account has been hacked, the first thing to do is change your password. How? Log in to your account and choose a new password in your settings.

Then contact our team by sending an email to the following address: [email protected].

Deposit limits are the total sum of all your deposits within the selected time period (month, week, day).

These limits are legally required and must be set by you.

Yes, you can! A limit reduction is effective immediately. For a deposit limit increase, you need to contact our customer service by phone after entering your new limit if the limit is over 350 euros (if you are 24 years or older) or 150 euros (if you are below 24 years old). Increases below that amount do not require you to contact us. 

From October 1st, all requests to increase your deposit limit above €350 (or €150 if you are under 24 years old) must be approved by our team via phone or live chat

Starting from 01.10.2024, players will not be allowed to spend more than their established recreational budget within one calendar month. This budget is set at €300 (under 24 years old) or €700 (24 years and older) by default, but it can be individually adjusted based on the income and/or bank balance information you provide.

Based on your net income details and bank balances, 30% is typically calculated for the recreational budget.

Your recreational budget can be increased based on your income and bank balance according to legal calculation guidelines. Contact customer service for the easiest way to provide the necessary information to determine your recreational budget.

You can only deposit or place bets if you still have room in your budget. Your budget is calculated as the difference between your deposits and withdrawals in a calendar month. Contact our support team to adjust your budget. Your budget will also reset at the start of a new calendar month.

These legally required pop-ups are intended to inform you about the usage of your limits and promote responsible gaming behavior. Additionally, in specific cases, we are required to alert you to unusual gaming behavior.

No, we are legally obligated to show you these pop-ups after 30 minutes have passes since the start of the first game following login until the moment of logout,  when you reach 50% and 100% of your chosen time limit and deposit limit, as well as in cases of specifically noticeable gaming behavior.

From 01-10-2024, we are required to assess more whether you can afford your gaming behavior. This is also necessary to determine your legal recreational budget.

These documents are reviewed by a team of experts to establish an appropriate recreational budget for you and are afterwards securely stored.

Circus.nl offers the following deposit methods:

For more information about the various ways to deposit at Circus, check our tips and tricks.

Yes, your money is safe at Circus.nl. Unlike illegal websites, which often operate in tax haven countries beyond any control, Circus complies with the Dutch gaming legislation and is strictly controlled by the Gaming Authority (KSA). Circus.nl has a Dutch license and all our players' funds are protected.

Therefore, the money you deposit into your Circus account remains safe.

No, you do not have to pay this and we will take care of it. No whining. Amounts won are tax-free!

Your money should be available immediately in your Circus account. If this is not the case, please contact our customer service at [email protected].

No, it is not possible to use an account other than the one that has been validated at registration. If you want to deposit money into your account using another method, take a look at the other options we offer, such as PayPal or iDEAL.

That's possible! Just go to your account settings.

Keep in mind that when you increase your limit, there is a period of 7 days before it is processed. If you lower your limit, this is immediately adjusted. And remember to always play responsibly.

At Circus.nl we offer the following payment methods to withdraw money:

Please note that withdrawals can only be made via a payment method that you've previously used to deposit. This is a legal requirement to combat money laundering.

So if you have deposited with iDeal, that money and thus profits will have to be paid out to the same validated bank account. Please note that even if you have deposited using PayPal, the money and any winnings made must also be returned to the relevant verified bank account. If you have not yet used a payment method to deposit, that payment method is not yet available for withdrawals.

Circus.nl strives to handle your payment request lightning fast. During busy periods, this can take up to 24 hours and also depends on the chosen payment method.

Yes. The minimum amount you can withdraw is €0,01.

No, that is not possible. Withdrawals can only be made via a payment method that you've previously used to deposit. This is a legal requirement to combat money laundering. If you would like to have your account number changed, please contact our customer service team at [email protected].

Contact our customer service at [email protected]. They will guide you through this. Prepare a copy of your ID and proof that the new account number is in your name. The latter can be a bank statement (digital).

No. Circus.nl respects the guidelines of the Gaming Authority (KSA), and therefore it is only possible to play with euros. We do not accept crypto or currency from countries outside the EU.

No, we do not charge any fees, but your payment method provider might. Please consult your payment method provider for questions.

A session limit determines the maximum number of hours you can stay logged in, this is set on a daily, weekly, and monthly basis.

Once you reach your session limit, you will automatically receive a 30-day cool-off period during which you will be blocked from bonuses. 

On Circus.nl you can play a whole lot of different games:

You can also take part in our various casino tournaments to try to get the first prize!

To use bonuses on Circus.nl, you must be 24 years of age or older.

When you play with real credit, you play with real money which you have deposited into your account. In this gaming mode you can withdraw your winnings.

When you play in demo mode, you play with virtual money and it's not possible to withdraw your winnings.

You can earn bonus money by participating in specific promotions. Before you can convert this bonus money into real money that you can withdraw, you need to wager it a certain number of times. This is called the wagering requirement. Only when you fully meet these wagering requirements will the bonus money be converted into real money that you can withdraw.

The wagering requirement indicates how many times you need to wager your bonus money before it is converted into real money that you can withdraw. At Circus.nl, the standard wagering requirement is 30. This means you must wager the bonus amount 30 times to complete the full wagering requirements. Only then will the bonus money become real money that you can withdraw.

Keep in mind that different game categories contribute differently to the wagering requirement. A percentage of 100% means that if you wager €1.00, €1.00 is deducted from the amount you need to wager.

Slots – 100%
Live Casino – 25%
RNG, Crash & Card Games – 10%
Baccarat – 10%

Always check the specific conditions for each game category to understand how your bets contribute to meeting the wagering requirements.

Note: The wagering requirement may vary per promotion. Always check the bonus rules of the specific promotion. For more information, refer to our General Terms and Conditions and Promotion Terms and Conditions.

Each game has its own set of rules and payout percentage. Choose a game and click on the Info/Paytable icon for more details. For each game, it explains how it works and what the payout ratio is.

The theoretical payout on our games differs per game. These can be found in the rules of the game in question.

Choose a game and click on the 3 dashes or the 3 dots at the top left (this differs per game). Here you can find the rules and view the full information and RTP.

All our games comply with different rules to keep it fair. These rules can also be found in each game by clicking the information icon. If you still disagree with something, or you think that there has been a technical issue, you can contact our customer service.

Under Dutch laws and regulations, the use of the 'auto-play' option is not permitted. This option therefore will not be visible anywhere.

No. You must have a Circus account and be logged in to be able to play. Circus is a licensed provider and this is a legal requirement.

You can see this as soon as you are in the lobby of the game you have selected. If you want to play with a higher bet, you can always choose another table or another game.

Live casino games are real-time table games that are streamed. So you immediately take on a real croupier and this gives you the feeling of being in a real casino.

Placing a sports bet is really simple! All you need to do is add the bet or bets of your choice to your bet slip. There are several types of bet slips:

For more information on how to place a bet, check out our tips and tricks.

If an event or a tournament is canceled or suspended, the bet is canceled, and your stake is therefore automatically refunded to you.

If a sports event is rescheduled, bets are kept for a certain period and are still valid.

Your free bet is automatically added to your account. Using it is really simple. Browse our sports betting catalog and add one or more bets to your bet slip. Then, select your free bet in your bet slip to use it.

For any free bet paid out to a player, the following terms and conditions apply to the qualifying bet:

Note: a free bet is a complimentary wager, meaning you can place a bet with odds of 1.60 or higher without paying for it. However, the value of your free bet is deducted from your potential winnings in the event of a winning bet.

Example: you place a free bet of €10 on odds of 2.00. If you win, you receive €10 x 2.00 = €20. The value of the free bet is then deducted, leaving you with the net profit. In this case, €10 will be credited to your account.

Read the general terms and conditions of giveaways and win promotions here.

Yes, Circus.nl is registered with the Dutch Gaming Authority and has obtained a Dutch license. This means that you play at a legal casino recognized by the Dutch Gaming Authority.

Playing should be enjoyable and should serve as relaxation. If you think you can't seem to be in complete control of this anymore, you can set yourself a deposit limit, play time limit and loss limit in your settings.

If this is not enough, or you think it is better for you to temporarily or even permanently no longer have the opportunity to gamble, please register with Cruks (Central Register Exclusion of Games).

If you think you may be addicted or would like to talk about this issue, take a look at our Responsible gaming section, where you can find useful addresses of organizations that offer help for gaming addiction.

If one of your loved ones is addicted to gambling, you can temporarily or even permanently exclude them from playing or betting by reporting the addiction to Cruks (Central Register Exclusion of Games).

Don't hesitate to ask for support in one of the many help centers.

This can have several causes. For example, it may be due to your internet connection, how you are connected to the internet (wired or via WiFi), which device you use or which browser you use.

You can try to:

1. Clear your browser data (cookies and cache)
2. Switch from WiFi to a wired connection
3. Connect to another browser (preferably Google Chrome)
4. Connect to another device
5. Restart your internet router if it turns out that your internet is slow

If the game does start up, but crashes without an error message, you can take a screenshot and send it to us.

If the game doesn't start at all and the screen remains black, you can use your mouse to select the full black screen.

In most cases, an error message will appear on the screen. You can send us this error message and we'll look at what went wrong.

If your game freezes or stops loading, it's best to quit the game, clear your browsing data (cookies and cache), and restart the game. In addition, we advise you to try to start the game in different browsers. Google Chrome offers the best support for our website and games.

If the problem has not been solved after this, you can contact our customer service. If you see an error message, we advise you to also send it to us as an attachment, so that we can solve the problem faster.

Please note that if you clear cookies, you will be logged out of websites and your saved preferences may be deleted.

Delete cookies in Google Chrome

1. On your computer, open Chrome
2. In the top right, click "More Settings"
3. Under "Privacy and security", click "Cookies and other site data"
4. Select "Clear browsing data"
5. Confirm by clicking "Clear All"

Delete cookies in Firefox

1. Click on the 3 dashes at the top right > 'Settings' > 'Privacy & Security'
2. Under 'Cookies and website data', click on 'Clear data'
3. Click 'Clear'

Automatically delete cookies in Firefox

1. Click on the 3 dashes at the top right > 'Settings' > 'Privacy & Security'
2. Under 'History', change the option 'Remember history' to 'Use custom settings for history'
3. Check 'Clear history once Firefox closes'. Under 'Settings' check what you do and don't want to erase

Delete cookies in Microsoft Edge

1. Click on the 3 dots at the top right > 'Settings' > 'Privacy, search and services'
2. Under "Clear browsing data," click on the "Choose what you want to clear" option
3. Select the cookies (preselected)
4. Press the 'Clear Now' button

Automatically delete cookies in Microsoft Edge

1. Click on the 3 dots at the top right > 'Settings' > 'Privacy, search and services'
2. Under 'Clear browsing data', click on the option 'Select what you want to delete each time you close the browser' and then choose 'cookies and other site data'

Delete cookies in Safari

1. In the menu bar at the top, go to 'Safari' > 'Preferences'
2. Choose 'Privacy' > 'Manage website data' > 'Delete all'

Automatically delete cookies in Safari

1. In the menu bar at the top, go to 'Safari' > 'Preferences'
2. Choose General > Remove Items from History > After One Day

Supported operating systems are: Android and iOS for mobile devices, Windows and macOS for PCs.

You should also be able to play on any web browser without any problems.