Frequently asked questions

Do you have a question about our platform, games or sports betting? Find the answer to all the frequently asked questions.

Account and registration

Do I need to register to play at Circus?

Yes. Without a Circus account, you won't be able to play our games or place a bet.

When you create an account at Circus, you can play in demo mode or with real money, just like in an actual gaming hall or casino. You can then deposit money into your account using various secure online payment methods and withdraw your winnings to your bank account. To register on this online gaming and sports betting website, you just need to click the button ‘create account’ and fill in the form. Remember that you must be 18 years old or older to create your account.

You'll find all the information you need to create your account on the page Registration and account.

Do I have to pay to register?

No. Registration on our platform is completely free. Once registered, you can make a first deposit to start playing casino games or betting on your favorite sports.

I live outside of the Netherlands. Can I still create an account?

No. Circus.nl is only accessible to players who live in the Netherlands.

Unfortunately, it is not possible to create an account from other countries. You must currently be a resident of the Netherlands.

Do I need to verify my account when I register at Circus?

Yes. The verification of your account is a legal obligation imposed by the Gaming Autority (KSA) in the Netherlands. When you register, you are asked to enter your personal details truthfully. This information is then verified by our team members.

Without a verified account, you will not be able to play or bet with us.

How old do I need to be to register at Circus?

In order to play on this online gaming website, you must abide by the conditions imposed by the legislation in force. In the Netherlands, you need to be at least 18 years old to get access to the Sports section and Casino section.

  • If you are younger than 18, you aren't allowed to register at Circus.
  • If you are older than 18 years old, you can register at Circus and have access to our Casino and Sports section.
  • To use one of our (welcome) bonuses, or some other promotions, you must in most cases be 24 years of age or older. However, our Super Odds, Best Hot Odds and our BetXtra are available to players aged 18-23.
I have not received a verification email, what should I do?

If you have not received a verification email, it may have ended up in your spam folder.

Didn't receive an email at all? Don't worry, contact our customer service, and they will send you the link to confirm your account.

I no longer want to receive emails or other notifications from Circus.nl. Where can I set this up?

You don’t want to get our emails and communications anymore? We’re sad, but we understand. To unsubscribe from the mailing list, go to your account settings or contact our customer service. However, when you turn this off, you run the risk of missing out on fun promotions and events.

I want to close or delete my account. What do I do?

We’re sorry to see you go! Didn’t you find what you were looking for? We would like you to know that we do our best to offer you the best gaming and betting experience to meet your expectations.

Of course, it is possible to close your account in your account settings, but unfortunately you cannot delete your data. This is due to the fact that players who close their account can no longer be given the opportunity to create a new account, but also because otherwise we can no longer meet other legal requirements. If you want to know what the possibilities are, please contact our customer service.

Do you want to leave because you are afraid of developing a gambling addiction? Remember there are several tools that allow you to control your activities, such as a time limit, a deposit limit, or a balance limit. If you want to be denied access to physical casinos, gaming halls and online casinos, you can have yourself included in the Central Register for the Exclusion of Games of Chance (CRUKS).

Can I change my personal data?

Personal data is filled in truthfully during registration, which means that this cannot simply be changed. If you have moved, or received a new phone number or bank account number, please contact our customer service, they can help you change already verified personal data.

It is possible that a piece of evidence will be requested. This is the only way we can update and verify your data.

Can I change my bank account number?

It is only permitted to pay from or to an account number that is in your possession. This means that this cannot simply be changed. If your account number has changed, please contact our customer service and let them know.

Please also send proof of your new account number on which your name, address and IBAN are clearly visible for verification. Please note that this document must not be older than 3 months.

I have forgotten my username and password. How can I retrieve them?

What a pity that you have forgotten your login details. Don't worry! You can use your email address (where you created your account) to request a new password. Go to login and press the option "forgot password". You will receive a recovery link from us in your email to be able to set a new password. This usually only takes a few minutes.

If you do not receive this email, check your spam folder or contact our customer service.

I forgot the email address I registered with. What can I do?

If you have forgotten your email address, please contact customer service. The identification procedure must be completed to verify your identity. Our customer service representative will help restore your email.

I am no longer able to log in to my account. Why?

If you can no longer log in to your Circus account, there are several possible reasons. For more information, please contact our customer service. They will be able to explain to you exactly what it takes to reopen your account.

Can I reopen my account?

It is best to contact our customer service. They can check for you whether the account can be reopened without any problems.

There are several possible reasons why your account is closed. We may therefore need to give you a cool-off period of 7 days before your account can be reopened. If you have requested an exclusion, you will have to wait for that period. Our customer service representative can tell you how long your account will remain closed for.

I think my account has been hacked. What should I do?

If you think your account has been hacked, the first thing to do is change your password. How? Log in to your account and choose a new password in your settings.

Then contact our team by sending an email to the following address: [email protected]

Deposits and withdrawals

What are the payment methods available at Circus?

Circus.nl offers the following deposit methods:

  • Visa
  • Mastercard
  • Maestro
  • iDeal
  • PayPal

For more information about the various ways to deposit at Circus, check our tips and tricks.

Is my money safe at Circus?

Yes, your money is safe at Circus.nl. Unlike illegal websites, which often operate in tax haven countries beyond any control, Circus complies with the Dutch gaming legislation and is strictly controlled by the Gaming Authority (KSA). Circus.nl has a Dutch license and all our players' funds are protected.

Therefore, the money you deposit into your Circus account remains safe.

Do I have to pay taxes on my winnings?

No, you do not have to pay this and we will take care of it. No whining. Amounts won are tax-free!

I have made a deposit. When will it be available in my Circus account?

Your money should be available immediately in your Circus account. If this is not the case, please contact our customer service at [email protected]

Can I deposit money through another account than the one I provided at registration?

No, it is not possible to use an account other than the one that has been validated at registration. If you want to deposit money into your account using another method, take a look at the other options we offer, such as PayPal or iDEAL.

Can I change my deposit limit?

That's possible! Just go to your account settings.

Keep in mind that when you increase your limit, there is a period of 7 days before it is processed. If you lower your limit, this is immediately adjusted. And remember to always play responsibly.

How can I withdraw money?

At Circus.nl we offer the following payment methods to withdraw money:

  • Your personal and validated bank account
  • Your credit card
  • PayPal

Please note that withdrawals can only be made via a payment method that you've previously used to deposit. This is a legal requirement to combat money laundering.

So if you have deposited with iDeal, that money and thus profits will have to be paid out to the same validated bank account. If you have deposited with PayPal, that money and profits made with it must be withdrawn back to that PayPal account. If you have not yet used a payment method to deposit, that payment method is not yet available for withdrawals.

How long does it take for my withdrawal request to be processed?

Circus.nl strives to handle your payment request lightning fast. During busy periods, this can take up to 24 hours and also depends on the chosen payment method.

Can I cancel my withdrawal request?

Yes you can! As long as your payment request has not yet been approved and we have not sent the amount to your chosen payment method yet, you have the option to cancel your request in your account.

Is there a minimum withdrawal amount?

Yes. The minimum amount you can withdraw is € 20.

Can I have my winnings transferred to another account than the one I deposited with?

No, that is not possible. Withdrawals can only be made via a payment method that you've previously used to deposit. This is a legal requirement to combat money laundering. If you would like to have your account number changed, please contact our customer service team at [email protected]

How do I change my bank account number?

Contact our customer service at [email protected] They will guide you through this. Prepare a copy of your ID and proof that the new account number is in your name. The latter can be a bank statement (digital).

Can I play with another currency?

No. Circus.nl respects the guidelines of the Gaming Authority (KSA), and therefore it is only possible to play with euros. We do not accept crypto or currency from countries outside the EU.

Does Circus.nl charge for deposits or withdrawals?

No, we do not charge any fees, but your payment method provider might. Please consult your payment method provider for questions.

Casino and bonuses

What kind of games are offered at Circus?

On Circus.nl you can play a whole lot of different games:

  • Slot machines
  • Table games (blackjack, poker, roulette)
  • Live casino

You can also take part in our various casino tournaments to try to get the first prize!

How old do I have to be to use bonuses on Circus.nl?

To use bonuses on Circus.nl, you must be 24 years of age or older. However, our Super Odds, Best Hot Odds and our BetXtra are available to players aged 18-23.

What is the difference between playing with real credit and playing in demo?

When you play with real credit, you play with real money which you have deposited into your account. In this gaming mode you can withdraw your winnings.

When you play in demo mode, you play with virtual money and it's not possible to withdraw your winnings.

What is bonus money?

Bonus money is money you're given and is added to the available credit in your account.

Bonus money that you receive from, among other things, taking part in certain promotions, usually have to be wagered a number of times before this is converted to real money. This is called the playthrough. Bonus money cannot be withdrawn until you reach 100% of the bonus playthrough.

What is playthrough?

The playthrough is the number of times you have to play before you can withdraw the bonus in real money. The basic playthrough at Circus.nl is 30. This means once you've played with your bonus money 30 times, you will have reached 100% of the playthrough. From that moment on you can withdraw your bonus money, as it is converted into real money. Keep in mind that the playthrough is not the same for every type of game. Please check the bonus rules of the relevant promotion for the wagering requirements. These can differ per promotion.

Do you want to know more? Check out our bonus rules.

Is the playthrough the same for every type of game?

The playthrough depends on the different games you play and the sports bets you place. For sports bets with odds of at least 1.60, the playthrough is 30. For slot games, the playthrough is also 30. However, for (live) casino, table games and blackjack, the playthrough is 90. Do you want to know more? Check out our bonus rules.

How often do you have to play or bet to reach the playthrough?

You can see your progress on your bonuses in the "Bonuses and Codes" section. Please note that the playthrough only applies to the initial bet of your bonus and not to the resulting winnings. View the progress of your bonuses and playthrough on the "Bonuses and codes" page.

Where can I find the rules and paytable of a game?

Each game has its own set of rules and payout percentage. Choose a game and click on the Info/Paytable icon for more details. For each game, it explains how it works and what the payout ratio is.

What is the RTP (Percentage return to player) of your games?

The theoretical payout on our games differs per game. These can be found in the rules of the game in question.

Choose a game and click on the 3 dashes or the 3 dots at the top left (this differs per game). Here you can find the rules and view the full information and RTP.

I don't agree with the result of my game. Where can I indicate this?

All our games comply with different rules to keep it fair. These rules can also be found in each game by clicking the information icon. If you still disagree with something, or you think that there has been a technical issue, you can contact our customer service.

Why can't I use the autoplay button?

Under Dutch laws and regulations, the use of the 'auto-play' option is not permitted. This option therefore will not be visible anywhere.

Can I play the games without a Circus account?

No. You must have a Circus account and be logged in to be able to play. Circus is a licensed provider and this is a legal requirement.

Where can I find the minimum bet per table?

You can see this as soon as you are in the lobby of the game you have selected. If you want to play with a higher bet, you can always choose another table or another game.

What is the difference between Casino and Live Casino?

Live casino games are real-time table games that are streamed. So you immediately take on a real croupier and this gives you the feeling of being in a real casino.

Sports betting and Freebets

How can I place a sports bet?

Placing a sports bet is really simple! All you need to do is add the bet or bets of your choice to your bet slip. There are several types of bet slips:

  • A single bet slip only has one bet. If the bet you made is correct, the bet slip is correct as well. The winnings of a single bet slip are calculated by multiplying the stake by the odds linked to the chosen bet.
  • A combi bet slip has at least 2 bets. These bets all need to be correct to have a winning bet slip. If a single bet is incorrect, the entire bet slip is losing. Combi bets allow the stake, and therefore your potential winnings, to be multiplied.
  • A system bet slip has at least 3 bets. It’s the most complete bet slip that exists. It allows you to place several combi bets at once. This type of bet is less risky that a combination bet: you can win even if one of your bets is wrong.

For more information on how to place a bet, check out our tips and tricks.

I placed a bet, but the match was interrupted or canceled. Will I be refunded?

If an event or a tournament is canceled or suspended, the bet is canceled, and your stake is therefore automatically refunded to you.

I placed a sports bet but the match was rescheduled. Is my bet still valid?

If a sports event is rescheduled, bets are kept for a certain period and are still valid.

How can I use my Freebet?

Your Freebet is automatically added to your account. Using it is really simple. Browse our sports betting catalog and add one or more bets to your bet slip. Then, select your Freebet in your bet slip to use it.

What are the terms and conditions for a qualifying bet, to receive a freebet?

For any freebet paid out to a player, the following terms and conditions apply to the qualifying bet:

  • Qualifying bet must be placed with real money.
  • The Cash Out feature is not available for the qualifying bet.
  • Qualifying bet will not count towards wagering Freebets from other promotions.
  • Qualifying bets who are canceled do not count.

Responsible gaming and security

Is Circus.nl a legal website for online casino games and sports betting?

Yes, Circus.nl is registered with the Dutch Gaming Authority and has obtained a Dutch license. This means that you play at a legal casino recognized by the Dutch Gaming Authority.

What should I do if I’m addicted to gaming?

Playing should be enjoyable and should serve as relaxation. If you think you can't seem to be in complete control of this anymore, you can set yourself a deposit limit, play time limit and loss limit in your settings.

If this is not enough, or you think it is better for you to temporarily or even permanently no longer have the opportunity to gamble, please register with Cruks (Central Register Exclusion of Games).

If you think you may be addicted or would like to talk about this issue, take a look at our Responsible gaming section, where you can find useful addresses of organizations that offer help for gaming addiction.

What can I do if a family member or loved one is addicted to gambling?

If one of your loved ones is addicted to gambling, you can temporarily or even permanently exclude them from playing or betting by reporting the addiction to Cruks (Central Register Exclusion of Games).

Don't hesitate to ask for support in one of the many help centers.

Technical issues

The platform or the games work slower than usual. How can I solve this?

This can have several causes. For example, it may be due to your internet connection, how you are connected to the internet (wired or via WiFi), which device you use or which browser you use.

You can try to:

  1. Clear your browser data (cookies and cache)
  2. Switch from WiFi to a wired connection
  3. Connect to another browser (preferably Google Chrome)
  4. Connect to another device
  5. Restart your internet router if it turns out that your internet is slow
I was asked to send an error message from my crashed game. Where can I find it?

If the game does start up, but crashes without an error message, you can take a screenshot and send it to us.

If the game doesn't start at all and the screen remains black, you can use your mouse to select the full black screen.

In most cases, an error message will appear on the screen. You can send us this error message and we'll look at what went wrong.

My game has crashed or stopped loading. What to do?

If your game freezes or stops loading, it's best to quit the game, clear your browsing data (cookies and cache), and restart the game. In addition, we advise you to try to start the game in different browsers. Google Chrome offers the best support for our website and games.

If the problem has not been solved after this, you can contact our customer service. If you see an error message, we advise you to also send it to us as an attachment, so that we can solve the problem faster.

How do I clear cookies?

Please note that if you clear cookies, you will be logged out of websites and your saved preferences may be deleted.

Delete cookies in Google Chrome

  1. On your computer, open Chrome
  2. In the top right, click "More Settings"
  3. Under "Privacy and security", click "Cookies and other site data"
  4. Select "Clear browsing data"
  5. Confirm by clicking "Clear All"

Delete cookies in Firefox

  1. Click on the 3 dashes at the top right > 'Settings' > 'Privacy & Security'
  2. Under 'Cookies and website data', click on 'Clear data'
  3. Click 'Clear'

Automatically delete cookies in Firefox

  1. Click on the 3 dashes at the top right > 'Settings' > 'Privacy & Security'
  2. Under 'History', change the option 'Remember history' to 'Use custom settings for history'
  3. Check 'Clear history once Firefox closes'. Under 'Settings' check what you do and don't want to erase

Delete cookies in Microsoft Edge

  1. Click on the 3 dots at the top right > 'Settings' > 'Privacy, search and services'
  2. Under "Clear browsing data," click on the "Choose what you want to clear" option
  3. Select the cookies (preselected)
  4. Press the 'Clear Now' button

Automatically delete cookies in Microsoft Edge

  1. Click on the 3 dots at the top right > 'Settings' > 'Privacy, search and services'
  2. Under 'Clear browsing data', click on the option 'Select what you want to delete each time you close the browser' and then choose 'cookies and other site data'

Delete cookies in Safari

  1. In the menu bar at the top, go to 'Safari' > 'Preferences'
  2. Choose 'Privacy' > 'Manage website data' > 'Delete all'

Automatically delete cookies in Safari

  1. In the menu bar at the top, go to 'Safari' > 'Preferences'
  2. Choose General > Remove Items from History > After One Day
On which devices can I play and bet?

Supported operating systems are: Android and iOS for mobile devices, Windows and macOS for PCs.

You should also be able to play on any web browser without any problems.

My email address
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Can’t remember which email address is linked to your account ? Contact our customer service team.
Terms and conditions of use

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